FAQ

At Xiamen Ruicheng, we don't have in-house designers to create design drawings from scratch. However, our experienced engineers are fully capable of analyzing your existing designs. They can offer valuable design improvement suggestions and perform the necessary engineering work to ensure your project is optimized for production.
Feel free to share your designs with us, and we'll provide professional feedback and engineering support.

Once we receive your design files, our team will promptly review them. Typically, we can provide you with a detailed quote within 24hours, depending on the complexity of your design and any specific requirements you might have.
If you have a tight deadline, please let us know, and we'll do our best to expedite the process.

Yes, it is OK to use your own material for production. At Xiamen Ruicheng, we are flexible and can accommodate customer-supplied materials. We will work with you to ensure that the material is suitable for the injection molding process and meets the requirements for your specific project.Just before starting the mould-making work, which material to be used for production is better to be decided. As different material its shrinkage rate is different that will result in different dimension finished product. The only concern is that yo have to undertake all the shipping price and import tariff of your material for us. We will suggest that you can send us the material its data sheet as our checking whether we can find the exact same in China or find a similar as a replacement to save the shipping price and tariff.

At Xiamen Ruicheng, we understand the importance of confidentiality for your designs. To ensure your intellectual property is protected, before you are going to send us the design files, we can sign a NDA with you to make sure the design or following negotiation is confidential.

Not all projects are suitable for plastic injection molding. After having your project files to understand what it is and its quantity need, our engineer team will then offer you our recommendation accordingly.

By passing the ISO9001 quality system certificate, We have a full and strict quality control process from raw material until the final finished product for shipment. The finished product its inspection report can be offered from our inspection team before shipment. Or you can ask the third party inspection like SGS or others come and do the inspection.

You are the one who pays the moulds that have the ownership of the moulds. Xiamen Ruicheng can help you to keep the finished moulds safe in our warehouse for 3 years if there is not any production need during these 3 years. After 3 years, we will check with you whether the moulds are going to be used again, if not, we will have to break them to released our warehouse space and labor cost to maintain them.

If the moulds are used for production every year, we will keep them until they cannot be used any more to discuss with you whether it is time for making their new moulds to continue the production.